Swallow Dental FAQs
Welcome to our FAQs page. Here you will find answers to some of the most frequently asked questions regarding Swallow Dental and the service we provide.
Can’t find an answer to your question? Simply email info@swallowdental.co.uk and we'll get back to you as soon as possible.
About Us
We wanted a memorable name that stands out, and this one seems to have worked. It certainly gets a reaction!
Our opening hours are listed below:
Monday 8:30 am – 5:30 pm
Tuesday 8:30 am – 5:30 pm
Wednesday 8:30 am – 5:30 pm
Thursday 8:30 am – 5:30 pm
Friday 8:30 am – 5:00 pm
Saturday Closed
Sunday Closed
Swallow Dental Supplies Ltd has been in business since 1998. Since then, we’ve grown into one of the UK’s leading surgical suppliers to the dental market.
As one of the UK's top suppliers of dental equipment, customer confidence, reassurance and peace of mind are always at the forefront of everything we do.
It’s our mission to deliver 100% satisfaction with every order we receive.
Product Advice
Of course! Our friendly Customer Care team are always happy to provide additional information on any of our products.
Alternatively, you can arrange a practice visit from one of our product experts.
Call 01535 656312 or email sales@swallowdental.co.uk for more information.
Yes. We have dedicated surgical and hygiene catalogues available on our Resources page.
Alternatively, if you would like to request a printed copy, call 01535 656 312 or email sales@swallowdental.co.uk
To find out more about a certain product, you can arrange a practice visit.
You will be visited by one of our product experts who will provide a live demonstration of the product and answer any questions.
Call 01535 656 312 or email sales@swallowdental.co.uk for more information.
Placing an Order
You can order products from Swallow Dental online or over the phone.
Our online store offers a quick and easy way to order your dental supplies. Simply add an item (or items) to your online shopping basket. When you are ready to pay, proceed to the checkout and confirm your payment.
Alternatively, you can call our friendly customer service team on 01535 656312 to order over the phone.
You can view your online shopping basket at any time. Simply click the cart icon at the top of any page. This will show you the items in your shopping basket, the number of each item and a subtotal.
Here, you will have the option to view and edit your basket or proceed to checkout.
Whilst ordering your dental products online is quick and easy, we understand that problems can occur.
If you're having issues ordering online, call our dedicated Customer Care team on 01535 656312.
Yes. To edit your basket, click the bag icon at the top of any page and select ‘View Basket’.
Here, you will have the option to view and edit your basket or proceed to checkout.
If you have purchased a downloadable item, you can access this from My Account.
Go to My Account and select ‘My Downloadable Products’. Here, you will have the option to download your product.
All downloadable products can be downloaded multiple times if required.
Go to My Account and select ‘My Orders’. Here you can view any orders you have made.
You can also view the status of each order, including outstanding and returned deliveries.
If for any reason an item you have ordered is out of stock, we will contact you immediately to discuss your options.
If you have ordered the wrong product, contact us as soon as possible to amend your order. If possible, we will be able to amend your order before it is dispatched.
If you have received the wrong product, you can return the item to us under our 30-day returns policy.
Please visit our Returns page for more information
Payment
There are several ways to pay for your order.
Orders can be placed online or by phone, and paid for using a credit or debit card.
All online orders receive a discount of 2% when paid for at the time of ordering.
Credit approved Swallow Dental customers can place orders on their Swallow Dental account with 30 day credit terms.
We accept all major credit and debit cards registered in the UK and Ireland, including AMEX.
There are several ways to pay your Swallow Dental invoice. Payments can be made via:
- BACS Payment (using the bank details on your invoice)
- Pay by cheque
- Calling the office directly on 01535 656 312 (select option 3 for our automated payment line)
Discounts & Promotions
To apply a discount code, click the cart icon at the top of any page and select ‘View and Edit Basket’. Here, you can apply a discount code to your order.
If you amend your order before checking out, be sure to select ‘Update Basket’. This will ensure the discount code is applied to the full order.
From time to time, we offer discounts on our products. Sign up for our free email service or keep an eye out for our latest offer flyer in your parcel, to ensure you never miss our special offers and discount codes.
If you’re buying online, you can save 2% when you pay by credit or debit card at the time of ordering. This discount is automatically deducted at the checkout.
If you have a discount code that isn't working, contact our Customer Care team who will be able to assist you.
Call 01535 656312 or email sales@swallowdental.co.uk
Your Account
To create a new customer account, simply sign up and follow our step-by-step instructions.
If you have any questions, call 01535 656312 and a member of our team will talk you through the process.
Unfortunately, you must register to set up a Swallow Dental online account.
To create a new customer account, simply sign up and follow our step-by-step instructions.
If you are having difficulty creating an account, call us on 01535 656312 and we will talk you through the process.
If you have forgotten your password, don’t worry, we’re all human.
Go to My Account and select ‘Forgot Your Password’. Follow the on-screen instructions to reset your password.
If you are having difficulties accessing your account, contact our customer service team on 01535 656312 or email sales@swallowdental.co.uk.
Go to My Account and select ‘Account Information’. Here, you have the option to change your password, along with your account name and email address.
Go to My Account and select ‘Account Information’. Here, you have the option to change your account name, email address and password.
Go to My Account and select ‘Address Book’. Here, you have the option to change your contact details, including your billing and shipping address, and phone number.
Alternatively, contact our Customer Care team on 01535 656 312.
We love hearing about your experiences with our products.
If you would like to leave a product review, simply search for the product on our website and scroll to the bottom of the page. Here, you’ll be invited to leave your review and a product rating. You can even let others know if you’d recommend the product.
Delivery
For more delivery information, visit our dedicated Delivery page.
Returns
For more information on returns, visit our dedicated Returns page.